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A E-Commerce Customer Service Support happily assisting a customer with her order

E-Commerce Customer Service Support (Chat Only!)

by author-avatar | December 23 2025
On December 23, 2025
Comments Off on E-Commerce Customer Service Support (Chat Only!)


📍 Onsite | IT Park, Cebu
💼 Full-time | US E-commerce Accounts

Are you great at written communication and passionate about helping customers convert, stay satisfied, and succeed? We’re looking for a Customer Success Acquisition Associate to support our growing US e-commerce accounts—chat and email only, no calls.

If you have experience supporting customers on Amazon, Walmart, or Shopify and enjoy turning inquiries into successful customer journeys, this role is for you.


What You’ll Do

✔ Assist customers via chat and email throughout their buying journey
✔ Handle inquiries related to orders, shipping, returns, refunds, and product details
✔ Support customer acquisition and retention by ensuring timely, accurate responses
✔ Process returns, replacements, and refunds based on SOPs and platform policies
✔ Track, resolve, and update tickets within SLA using CRM/ticketing tools
✔ Coordinate with logistics and warehouse teams when needed
✔ Maintain a professional, brand-aligned tone in all customer communications


What We’re Looking For

✔ At least 1 year of e-commerce customer support experience
✔ Hands-on experience with Amazon, Walmart, or Shopify
✔ Excellent written English (grammar, clarity, and professional tone)
✔ Organized, detail-oriented, and comfortable multitasking
✔ Familiar with CRM, ticketing systems, and order management tools


Performance Expectations

📈 Respond to all tickets within SLA (max 24 hours)
📈 Aim for first-contact resolution
📈 Maintain positive customer feedback scores
📈 Ensure zero policy violations and minimal escalations
📈 Keep all tickets updated with no overdue cases

✨ Ready to grow your career in e-commerce customer success?
Apply now and be part of a fast-growing support team based in Zero-Ten Park Cebu (formerly The Company Philippines).

Submit Your Application Here

FREQUENTLY ASKED QUESTIONS

Is this an on-site position?

Yes. This role is on-site and based at our Cebu branch. You’ll be working closely with the team and our community from the office during regular business hours.

What’s the interview process like?

Our interview process is designed to be straightforward, respectful of your time, and focused on mutual fit.

  1. Initial Screening: Once we receive your application, our team will review your background to see if it aligns with the role.

  2. First Interview: If shortlisted, you’ll be invited for a short conversation—either online or on-site with someone from our hiring team. This helps us learn more about your experience and gives you a chance to ask questions.

  3. Final Interview: Selected candidates will proceed to a more in-depth interview with the branch lead or department head. This may include scenario-based questions or a quick task related to the role.

  4. Offer: If it’s a match on both sides, we’ll extend a job offer and discuss next steps for onboarding.

Throughout the process, we aim to keep communication clear and timely. We want you to feel informed and comfortable every step of the way.

What's the company culture like at The Company Philippines?

At The Company Philippines, our culture is collaborative, driven, and people-first.

We believe in creating meaningful connections—not just with our clients, but within our own team. You’ll find a supportive environment where ideas are welcomed, feedback is valued, and initiative is recognized. We work fast, but we also work smart—constantly improving our systems, celebrating wins (big and small), and helping each other grow.

Whether you’re in sales, community, or operations, you’ll be part of a team that values purpose, creativity, and progress—while having fun along the way.

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